File a complaint about a company in which we invest
Have you, as a stakeholder, been harmed by a company in which we invest? You can send us an e-mail in your preferred language.
Please provide us with the following details
- What the situation is
- Who is involved
- Where and when it took place or is taking place
- How the situation relates to Coöperatie VGZ
- How we can help you
- Which company it concerns, whether you have already had contact with them, with whom, and what their response was
- How we can reach you
- Whether you are concerned about your own safety
- Other relevant information
How we process your complaint
We will confirm receipt of your message within a week, as a first response indicating what you can expect and discuss the issue within our asset management team. You can expect a substantive response within 4 weeks. If necessary, we will contact you for additional information.
To date, no complaints have been reported to Coöperatie VGZ. If this changes, we will report about this via this website. We will also evaluate the effectiveness of our complaints procedure based on our experiences.
Furthermore, Coöperatie VGZ will at all times cooperate with complaints mechanisms, regardless of whether these are judicial or not and regardless of whether they are managed by trade associations, non-governmental organizations or other cooperation initiatives. In the event of a dispute between Coöperatie VGZ and a stakeholder about our conduct, or if a stakeholder believes that we are not complying with the OECD guidelines, the matter can be submitted to the National Contact Point for Responsible Business for mediation and a solution.
